2025/4/24	To Our Customers in Nebraska We’d like to inform you that starting May 1st, Hobby Search will begin collecting sales tax on all orders shipped to addresses in Nebraska. This update is part of our ongoing efforts to comply with local tax regulations as required by law. It’s important to note that this change is different from the U.S. tariff revisions that will go into effect in May 2025. You can find more details here: https://www.1999.co.jp/tax_collection_e.html We appreciate your understanding and continued support. If you have any questions or need assistance, feel free to reach out to us at hs-support@1999.co.jp
2025/4/23	Hobby Search will be closed for the Golden Week holidays from May 3rd to May 6th. Orders and inquiries received during this period will be processed starting on the next business day after the holidays. Due to the holiday closure, there may be delays in shipping and response times. We apologize for any inconvenience this may cause and sincerely appreciate your understanding and patience.
2025/4/1	Dear Valued Customers, Thank you for your continued support of Hobby Search. We are reaching out to inform our customers in Colorado and Texas that, effective April 7th, we will officially begin charging sales tax for orders placed from these two states. [For more details] https://www.1999.co.jp/tax_collection_e.html?srsltid=AfmBOoojsokAXTPZnGOtEIAK43_HcRkfqSyTxHU851F2ApgtWuW8iUrG * Please note that this change is unrelated to the recent tariffs introduced by the USA. As a leading global hobby store, we are fully committed to complying with all applicable tax laws. We greatly appreciate your understanding and cooperation regarding this new sales tax collection. If you have any questions or concerns, please do not hesitate to reach out to our customer service team at customer support team
2025/3/7	We would like to express our sincere gratitude for your continued support of Hobby Search. We are informing you that, due to business expansion, our head office will be relocating to the address below. With this move, all of our employees will renew their commitment and work even harder to provide you with better and more fulfilling services. [New Address] 2F Hongo Fuji Building 4-9-22 Hongo Bunkyo Tokyo, 113-0033 Japan [Relocation schedule (dates stated in Japan time GMT+9)] March 14th - 15th, 2025 During this period, our website will be temporarily unavailable. Please note that on March 14th (Friday), we will be open as usual. However, we will not be able to process shipments or respond to email inquiries. Thank you for your understanding and cooperation in advance.
2025/1/17	We are pleased to announce that our online shop will undergo a renewal on Monday, January 20, 2025. This renewal aims to make the site more visually appealing and user-friendly by introducing a fresh design and expanding our services. In line with this, we will conduct system maintenance from 8:00 AM to 9:00 AM JST on Monday, January 20, 2025, during which the site will be temporarily unavailable. ※ Your account information will remain unchanged and can continue to be used. System Maintenance Schedule Monday, January 20, 2025, from 8:00 AM to 9:00 AM JST [Renewal Details] • Design Updates: A complete refresh for both mobile and desktop versions. • New Comprehensive Homepage: An intuitive, centralized starting point for navigation. • Improved Search Accuracy: Quickly find what you’re looking for with improved precision. • Better Accessibility: A more inclusive and user-friendly experience for everyone. At Hobby Search, we are committed to continuously improving our features to enhance convenience for our customers. Additionally, we will conduct a brief survey after the renewal launch. Customers who participate will have the chance to win Hobby Search points through a lottery. We look forward to hearing your valuable feedback through this campaign. We sincerely appreciate your continued support of Hobby Search.
2025/1/17	Thank you for your continued support of Hobby Search. Due to a significant increase in the number of orders we are receiving recently, our shipping process is currently taking longer than usual. Under normal circumstances, we ship orders within 2–3 business days, but at present, some orders are taking around 7 business days to be shipped. To ensure your order reaches you as quickly as possible, we are actively working to improve the shipping process, including utilizing external logistics support. We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding and patience. For inquiries, please contact us via the following: Contact Form: https://www.1999.co.jp/eng/contact
2025/1/1	Happy New Year! Thank you for your continued support of Hobby Search throughout the past year. We are deeply grateful to have shared the joy of our passions with so many of you. This year, our team is committed to delivering even more items and information to enhance your hobby life. We will also strive to expand our selection and services to meet your requests. We sincerely hope that 2025 brings you countless moments of excitement and new discoveries. We look forward to your continued support of Hobby Search in the year ahead. From All of Us at Hobby Search
2024/12/19	Dear Valued Customers, Thank you for your continued support of Hobby Search. Due to the holiday season, we are currently experiencing a high volume of shipping requests. While we strive to ensure prompt delivery, there may be instances where your order cannot arrive on your desired date. Please note that delays may also occur due to increased package volumes or traffic congestion affecting delivery services. Additionally, we will be closed from December 29th to January 6th. Orders placed during the holiday will be shipped in the order they were received after business resumes. Any inquiries during this period will also be addressed when we return. We apologize for any inconvenience and kindly ask for your understanding.
2024/12/2	Dear Valued Customers, Thank you for your continued support of Hobby Search. We are excited to announce that starting December 1, 2024, the discounted shipping rates previously offered during our campaign for select countries will become the default rates for shipments using ECMS. Below are the new rates you can look forward to: USA: Up to 20% reduction Australia: Up to 20% reduction Hong Kong: Up to 20% reduction South Korea: Up to 20% reduction Malaysia: Up to 20% reduction Singapore: Up to 25% reduction Taiwan: Up to 10% reduction Thailand: Up to 15% reduction Important Note: Discount rates may vary depending on the delivery area within each country, as well as the size and weight of the package. Thank you for choosing Hobby Search. We look forward to serving you with these improved shipping rates.
2024/11/28	Notice to our Canadian Customers The Canadian Union of Postal Workers (CUPW) has initiated a national strike as of November 15th, resulting in the suspension of Canada Post operations. During this time, all shipping methods except DHL will be temporarily disabled on our website. Shipping options will be restored as soon as Canada Post resumes operations. We apologize for any inconvenience this may cause and appreciate your understanding.
2024/11/6	Due to system maintenance, the Hobby Search website will be unavailable on the 10th Nov. 2024. (Downtime: 10/11/2024 4:00 - 7:00 GMT +9) We apologize for your inconvenience, and your understanding is greatly appreciated.
2024/10/1	Another extension! Join our ECMS campaign! How do you like our ECMS campaign so far? Thanks to high popularity, we are extending campaign period again! [Campaign Period] Until 31st Oct 2024 For more detail, please click here.
2024/9/28	Dear Customers, Thank you for your continued support of Hobby Search. We would like to inform you that DHL's shipping fees will be partially revised for international shipments starting from October 1, 2024 (Tuesday). Please note that the additional fees may vary depending on the destination region. We kindly ask you to check the shipping method and fees when placing your order. An additional fee of approximately 50 to 240 yen per kilogram will be applied. For Express Envelopes, an equivalent of 0.3kg will be added. The fuel surcharge will also be applied to the additional fees mentioned above. Effective Date: Shipments from October 1, 2024 (Tuesday) onward.
2024/9/12	Thank you very much for using Hobby Search. We would like to inform you that starting from September 19th, Hobby Search information emails will be sent from the following address: Old mail address：hs-support@1999.co.jp New mail address：hs-info@1999.co.jp Please allow emails from the domain @1999.co.jp if you have configured domain-specific email reception. Alternatively, if you have set up specific email address reception, kindly update your settings to allow emails from hs-info@1999.co.jp.
2024/9/1	ECMS campaign period has been extended! How do you like our ECMS campaign so far? Thanks to high popularity, we are extending campaign period! [Campaign Period] Until 30th Sept 2024 For more detail, please click here.
2024/8/1	ECMS campaign period has been extended! How do you like our ECMS campaign so far? Thanks to high popularity, we are extending campaign period! [Campaign Period] 1st Jun to 31st Aug 2024. For more detail, please click here.
2024/7/2	As we announced on 14th June, we will officially discontinue sales of R18+ category goods (limited to sexy dolls and adult toys) as of 2nd July. Please be assured that orders placed before 1st July will be shipped out in the usual manner. We will continue to make efforts in providing better service for our customers. Thank you for your continued support.