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What's New List
2024/06/07 We are currently experiencing delays in shipping due to a high volume of orders received.
We sincerely apologize for any inconvenience this may cause to our valued customers who are eagerly awaiting the arrival of their products.
Please be assured that we are processing orders in the order they were received,
and we kindly ask for your understanding and patience as we work to fulfill each order promptly.
2024/06/01 ECMS Summer Campaign has just begun! Save shipping cost now!

[Details]
If you place an order and select ECMS during this campaign period, you can save shipping cost up to 25%.
Make sure that your order is applicable to this campaign.

[Campaign Period]
1st June to 31st Jul 2024.

[Applicable shipping countries]
America (USA)
Australia
Canada
Hong Kong
Korea
Malaysia
Singapore
Taiwan
Thailand

For more detail, please click here.

ECMS Summer Campaign
2024/04/08 Starting from April, we will be introducing Air Small Packet as a new shipping method.

It offers affordable and fast shipping option available.
Here are its features:
-Faster than Surface shipping method
-More affordable than Registered Air
2024/03/05 We are offering a discount on shipping to the United States by ECMS.

[Details]
During limited period, enjoy up to a 30% discount on shipping to the United States.

[Applicable orders]
- Shipping to the United States by ECMS
- In-stock orders placed during 5th to 20th March 2024.

For more details visit below!
https://www.1999.co.jp/campaign/ecms/2403_e.html
2024/01/23 Amendment of Terms And Conditions

Terms and Conditions
Precautions of use
https://www.1999.co.jp/eng/terms/#guide

(Cancellation at customer's convenience)
18
(2)Cancellation of Reserved Items
Preorders can be cancelled until up to one week from the time the order was placed.
For products marked "Cannot be cancelled" and passed "Order deadline" cannot be cancelled
regardless of the cancellation period.

Date of amendment
From January 31, 2024
2024/01/01 Happy New Year!

2024 is the year of the "Dragon" in the Chinese astrology and we are celebrating our 25th anniversary!
We will do our best to bring more fan and excitement for friends overseas!
Stay with us and follow our SNS for the latest news!

[Twitter(X)]
https://twitter.com/hobbysearch_bsj

[Instagram]
https://www.instagram.com/hobbysearch1999/
2023/12/25 In regards to tax collection in Singapore, UK, and Norway
[Singapore]
We are charging 8% of GST for order with items valued below SGD 400.
Starting from Jan, 4th 2024, new tax rate 9% will be applicable.
For orders including any items valued SGD 400 or more, GST must be collected at your boarder.
[United Kingdom]
We will charge 20% VAT for order cost GBP 135 or less.
Commencement of tax collection for United Kingdom is taking longer than our expectation.
We may make announcement as soon as we are ready.
[Norway]
We are planning to charge 25% of VAT for order with items valued below NOK 3,000
(for orders including any items valued NOK 3,000 or more, VAT must be collected at your boarder).
Commencement of tax collection for Norway is taking longer than our expectation.
We may make announcement as soon as we are ready.
For more detail, please check tax collection page.
2023/12/16 Regarding operation for End of year and New years

We will be on new year break between 30th Dec. to 3rd Jan.

For orders and inquiries received during the holidays, we will be processing them after their following working day onward.
Please note that we are likely to be experiencing delays in shipment and processing of inquiries after the holidays.

We apologize for any inconveniences caused, and will greatly appreciate your understanding and patience.
2023/11/16 We have introduced ECMS, a shipping option that falls between EMS and SAL options in terms of quality and cost.
Specifically, ECMS has these features.

ECMS Features:
- Often more cost-effective than other shipping methods.
- Allows tracking similar to EMS, ensuring swift delivery.
- Comes with a guarantee.

For more details, check the ECMS FAQ link.

ECMS is available for these countries now.

1.Australia 2.Hong Kong 3.Taiwan 4.South Korea 5.Singapore 6.Malaysia 7.Thailand

2 Weeks later, 2 countries below will be available as well.

8.United States 9.Canada

Thank you very much.
Hobby Search Customer Support
2023/11/08 Due to system maintenance, the Hobby Search website will be unavailable on the 12th Nov. 2023.
(Downtime: 12/11/2023 4:00 - 7:00 GMT +9)
We apologize for your inconvenience, and your understanding is greatly appreciated.
2023/11/01 We have introduced Ramel, a non-generative-AI chatbot available for 24 hours a day to answer your inquires (questions or requests) and help you with your orders. Specifically, Ramel has these features.

- FAQs, organized into some categories
- Search box that allows you to make inquires in chat format

The FAQs include frequently asked questions about the entire process of purchasing—searching, ordering, paying, shipping and delivering products—and the search box allows you to interact with Ramel like with ChatGPT, in English.

Ramel is ready to assist you in these pages.

- Home Page
- FAQ
- For First-time Customers
- My Account

We understand that Ramel is not perfect and may not always be able to answer your inquires accurately. Please try these methods to get better results; and, failing that, please contact our customer support team for assistance.

- Rephrasing (e.g. "How can I check postage?" → "How can I see shipping costs?")
- Specification (e.g. "I won't pay for my order." → "Let me cancel my order.")
- Supplying Context (e.g. "Got an error, why?" → "Got an error when paying with credit card.")

Thank you very much.
Hobby Search Customer Support
2023/10/23 1,999 points giveaway campaign! [Until 5th, November 2023]

[How to join]
You just need to place an order during Oct.23rd 2023 12:00 - Nov.5th 23:59 2023! (Japan time, GMT+9)

[Winners and reward]
100 lucky winners will get 1,999 points!

[More detail]
Click here
2023/10/05 Announcement of starting to sell R18+ products

Now we are starting to sell adult goods.
Please note that there is an age ristriction for ordering them.
2023/10/04 we are glad to inform that Registered Air shipment service will finally resume as of October 2nd, 2023 (Japan time GMT+9).
- USA
- Canada
- Great Britain
- Germany
- France
2023/09/24 Japan Post has announced that they will be updating shipping cost for all of their shipping methods.
Due to this update of shipping cost, we will be applying this updated shipping cost to our services as of 1st October 2023.

Affected shipping methods:
- Registered Air
- Registered SAL
- ePacket Light
- SAL Small Packet
- Surface Small Packet

For the detail of the update, please check the link below.

[Japan Post Website - News page]
https://www.post.japanpost.jp/int/2023fee_revision_kokusai/index_en.html
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