What's New List
For the Japanese "Golden Week" holidays, Hobby Search will not be operating on Apr 29th, and between May 3rd to May 5th.
(Note: All dates are in Japan time [GMT+9])
For orders and inquiries received during the holidays, we will be processing them after their following working day onward.
Please note that we are likely to be experiencing delays in shipment and processing of inquiries after the holidays.
We apologize for any inconveniences caused, and will greatly appreciate your understanding and patience.
Due to ever increasing surcharges, we are afraid we must increase the shipping cost of DHL.
Although we had not changed our shipping rates for DHL since January 2021,their fuel surcharges has been steadily increasing, from 14% back then, to over 32% for May 2022.
In addition, the "Emergency Situation Surcharge" had been introduced and this has also increased over time, from 10yen/Kg in most areas, to 120yen/Kg minimum, with some areas being 160yen/Kg or 320yen/Kg.
We had these surcharges included in the shipping cost based on January 2021 rates, and as we understood that DHL shipping was not cheap for many of customers, we have been covering the excess charges ourselves.
However, we are afraid the loss has become too much for us to bear, and have no choice but to increase the shipping cost.
This new price take effect as of: 1st of May, 2022 (Japan time GMT+9)
Please be noted that the price will be reflected on all shipments charged after this date. This will also affect backorders or any orders not charged before the date above.
To prevent programmed and unauthorized access to our website,
we have implemented Google's reCAPTCHA service in our ordering system.
Verification may be requested even in a standard usage,
so please follow the instructions given in such case.
Thank you for your understanding and cooperation.
Happy New Year Everyone!
Regarding operation for End of year and New years
We will be on new year break between 30th Dec. to 3rd Jan.
[Schedule after our break]
4th Jan - No shipping operation.
Support team will resume operation but unable to answer phone call this day.
5th Jan - Resume shipping operation.
Support team will resume phone call operation.
*For more details of our operation for the end of year and new year, please check here.
Due to system maintenance, the Hobby Search website will be unavailable on the 14th Nov. 2021.
(Downtime: 14/11/2021 4:00 - 7:00 GMT +9)
We apologize for your inconvenience, and your understanding is greatly appreciated.
Hobby Search will not be operating during 13th to 16th August (Japan time, GMT+9),
and will not be able to ship orders or check emails during this period.
There will also be delays in shipments for orders around this period.
We apologize for any inconveniences, and your patience will be greatly appreciated.