What's New List
For the Japanese "Golden Week" holidays, Hobby Search will not be operating on Apr 29th, and between May 3rd to May 5th.
(Note: All dates are in Japan time [GMT+9])
For orders and inquiries received during the holidays, we will be processing them after their following working day onward.
Please note that we are likely to be experiencing delays in shipment and processing of inquiries after the holidays.
We apologize for any inconveniences caused, and will greatly appreciate your understanding and patience.
Japan Post has announced that they will be updating shipping cost for some of their shipping methods.
Due to this update of shipping cost, we will be applying this updated shipping cost to our services as of 2nd April 2021.
Affected shipping methods:
- Registered Air
- Registered SAL
- SAL Small Packet
- Surface Small Packet
- ePacket Light
(Only small packet shipments are affected by this change)
For the detail of the update, please check the link below.
[Japan Post Website - News page]
If you wish to change shipping method for your paused orders before updated shipping cost is applied, please do so by March 31st.
[How to change shipping method of your paused orders]
1.Log into your account page
2.Click "Check Paused Order" to change shipping method
[Account Page Login Link]
Note: Above option will not be available on April 1st while we process update on our system.
Due to system maintenance, the Hobby Search website will be unavailable on the 23th Feb 2021.
(Downtime: 23/2/2021 9:00 - 12:00 GMT +9)
We apologize for your inconvenience, and your understanding is greatly appreciated.
To provide customers with smoother experience on our website, we are scheduling to upgrade our internet network on the 13th January 2021 (Japan time GMT+9).
Please be noted that there may be difficulties accessing our website on this date, for installation of this new network.
If you find yourself unable to access our website on this day, please leave some time and try again later.
We apologize any inconveniences this may cause, and your understanding of this matter will be greatly appreciated.
Happy New Year Everyone!
We will be on new year break between 30th Dec. to 3rd Jan.
Shipping operation and customer support will resume from 4th Jan.
However, we are unable to answer phone call on 4th Jan. Please send us inquires by e-mail.
*For more details of our operation for the end of year and new year, please check here.
We would like to express our gratitude and sincere thanks to all our customers for supporting Hobby Search.
We are pleased to inform that we will be relocating ourselves to a larger facility, to accommodate our growing business.
Sumida Park Place 4F,
Sumida-ku, 130-0003 Tokyo
[Office relocation schedule (dates stated in Japan time GMT+9)]
11th - 14th December, 2020
*There may be difficulties accessing our website during the 11th due to server transfer.
Due to this relocation, Hobby Search will not be operating during the above days.
We will start business at our new office as of 15th December, 2020.
We apologize for any inconvenience this may cause, and greatly appreciate your understanding of this matter.
For shipment by EMS and Airmail to some countries, Japan Post has posted update of considerable delays as of 11th September.
Dispatch of packages to affected countries are currently delayed due to the shortage of loading space caused by the reduction of flights.
[Affected Shipping methods]
-2 to 3 weeks
[Countries where delay is expected] (Updated on October 16th)
For more detail, please visit Japan Post website below.
[Japan Post website: overview]
If you wish to minimize possibility of your orders being delayed, DHL can be one of the options for you.
If you need to change shipping method of previously placed order, please check below website for the detail.
[FAQ: Updating Order Details (Payment Method, Shipping Method, Applying Points etc.)]
Hobby Search will not be operating during 13th to 16th August (Japan time, GMT+9),
and will not be able to ship orders or check emails during this period.
There will also be delays in shipments for orders around this period.
We apologize for any inconveniences, and your patience will be greatly appreciated.