Hobby Search will be on break for the duration of the time mentioned below, and will not be shipping any orders or replying mails during this period that we are not operating.(All dates and times are listed in Japan time [GMT+9])
Winter Holiday : 29th December 2019 - 3rd January 2020
- The site will remain in operation during the break, but orders placed within this periods will not be processed until after 4th January 2020.
- We will not be able to ship orders or respond to phone or emails during the above mentioned break period.
- Shipping and customer support will be resumed on 4th January 2020, but we will not be able to respond to phone call.
- We are expecting great volume of orders to be shipped during Winter Holiday, so please keep in mind that shipment delays are very likely.
Regarding shipment within December 2019
- For shipment within December, we will only be able to ship orders that have their payment finalized and received by us, by 6:00AM of 25th December.
- We will try to ship orders with payment completed after 6:00AM of the 25th also, but any orders that could not be shipped will be processed after the 4th January.
- We may not be able to ship orders within December if your order includes items that are not in our stock, so please order early if you want your items shipped within December.
- For preorder items released within December with payment completed, we will do our best to ship as many of these as we can within December (excluding orders with "Monthly Shipment" selected), but please note that we may be required to ship them after 4th January.
- Any shipments that we were unable to process within December will be processed after the 4th of January.
- We are very sorry for any inconveniences this may cause, and your understanding and patience will be greatly appreciated.
Please contact us if you have any questions or concerns.