HOBBY SEARCH

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HOBBY SEARCH

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For First-time Customers

Thank you for visiting HOBBY SEARCH!

Founded in 1999, HOBBY SEARCH is one of the most comprehensive online "hobby shop" in Japan.
The following is a brief description of how you can enjoy shopping at HOBBY SEARCH.

If you have any questions, please contact us.

User Registration (ID and Password)

You can use the following services with HOBBY SEARCH ID.
  1. POINT01

    You can get points worth 1% of the item's price (our sales price).
    You can use the points as "money" from the next shopping. For more information, please read here.

  2. POINT02

    You can fill out the ORDER FORM with your ID and Password only.
    You do not have to enter your name, address, phone number, and so on.

  3. POINT03

    You can view order history and change order info here.

Buying procedure

  1. 1
    Find items
    Find items
  2. 2
    Put items into the Cart
    Put items into the Cart
  3. 3
    Fill out the ORDER FORM
    Fill out the ORDER FORM
  4. 4
    Order confirmation email
    Order confirmation email
  5. 5
    Payment Step
    Payment Step
  6. 6
    Shipping notification email
    Shipping notification email
  7. 7
    Delivery of items
    Delivery of items
For more information about buying procedure, please read Buying procedure.

Payment

  • PayPal Express Checkout
    PayPal Express Checkout
    This is a manual payment method with PayPal.
    A payment request email is sent to you once we prepare your order.
    For details
  • PayPal Pre-Approved Payment
    PayPal Pre-Approved Payment
    This is an automated payment method with PayPal.
    By registering your PayPal account to your Hobby Search account in advance,
    your payments will be processed automatically.
    For details
  • Credit Card Payment
    Credit Card Payment
    This is an automated payment method with a credit card.
    Your payments will be charged to the credit card you had selected automatically when they are ready.
    We accept Visa, MasterCard, Amex.
    For details

Shipping Options

  • DHL
    - Fastest shipping, usually takes 1 to 4 days for delivery.
    - Safe shipping, with tracking and insurance
    For details, please check this article.
  • EMS
    - Fast shipping, usually takes 4 to 9 days for delivery.
    - Safest shipping method for Japan Post service, with tracking
    and insurance of up to 20,000JPY
    For details, please check this article.
  • Air Parcel
    - Fast shipping, usually takes 4 to 13 days for delivery.
    - Include tracking and insurance 10,000JPY or more.
    - Temporarily available. It may be removed in the future.
    For details, please check this article.
  • SAL Parcel
    - Standard shipping, usually takes between 2 to 5 weeks for
    delivery.
    - Include tracking and insurance of up to 10,000JPY.
    - Shipping cost increase per kilogram.
    - Not available for some countries.
    For details, please check this article.
  • Surface Parcel
    - Slow shipping, usually takes 1 to 3 months
    (may take over 6 months) for delivery.
    - Include tracking and insurance of up to 10,000JPY.
    - Temporarily available. It may be removed in the future.
    - Shipping cost increase per kilogram.
    For details, please check this article.
  • Registered Air
    - Shipping for small to medium sized items.
    - Usually takes between 4 to 13 days for delivery.
    - Include tracking and insurance of up to 6,000JPY.
    - Tight shipping restrictions for size and weight.
    - Weight Restriction: under 2,000g
    (including cardboard box and cushioning materials etc.)
    Size Restriction: Length + Width + Height < 90cm
    - Temporarily available. It may be removed in the future.
    For details, please check this article.
  • Registered SAL
    - Shipping for small to medium sized items.
    - Usually takes around 2 to 5 weeks (may take over 4 months)
    for delivery.
    - Include tracking and insurance of up to 6,000JPY.
    - Tight shipping restrictions for size and weight.
    (including cardboard box and cushioning materials etc.)
    Size Restriction: Length + Width + Height < 90cm
    - Not available for some countries.
    For details, please check this article.
  • ePacket Light
    - Shipping for small to medium sized items.
    - Usually takes around 2 to 5 weeks (may take over 4 months)
    for delivery.
    - Include tracking but no insurance.
    - No signature required, package may be delivered to post box
    if it fits.
    - Tight shipping restrictions for size and weight.
    Weight Restriction: under 2,000g
    (including cardboard box and cushioning materials etc.)
    Size Restriction: Length + Width + Height < 90cm
    - Not available for some countries.
    For details, please check this article.
  • Air Small Packet
    - Shipping for small to medium sized items.
    - Usually takes 2 to 6 weeks for delivery.
    - No tracking, No insurance for shipping damages or losses.
    - Weight Restriction: under 2,000g
    (including cardboard box and cushioning materials etc.)
    Size Restriction: Length + Width + Height < 90cm
  • SAL Small Packet
    - Shipping for small to medium sized items.
    - Usually takes around 2 to 5 weeks (may take over 4 months)
    for delivery.
    - Low shipping cost
    - No tracking, No insurance for shipping damages or losses.
    Weight Restriction: under 2,000g
    (including cardboard box and cushioning materials etc.)
    Size Restriction: Length + Width + Height < 90cm
    - Not available for some countries.
    For details, please check this article.
  • Surface Small Packet
    - Shipping for small to medium sized items.
    - Slow shipping, usually takes 1 month to 3 months
    (may take over 6 months) for delivery.
    - Lowest shipping cost amongst the shipping options.
    - No tracking, No insurance for shipping damages or losses.
    Weight Restriction: under 2,000g
    (including cardboard box and cushioning materials etc.)
    Size Restriction: Length + Width + Height < 90cm
    - Temporarily available. It may be removed in the future.
    For details, please check this article.
  • ECMS
    - Delivery typically takes 1-2 weeks.
    - Tracking is available. A tracking number and a link to the tracking website will be included in the shipment notification email.
    - Includes coverage up to $100 USD for items damaged or lost during transit.
    - Available in the following countries:
    Australia
    Hong Kong
    Taiwan
    South Korea
    Singapore
    Malaysia
    Thailand
    United States
    Canada
    European Countries (Added on Nov 6 JST)
    New Zealand (Added on Nov 6 JST)
     
    - Eligible European countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and The Netherlands.
    - Shipments to New Zealand are DDU (Delivered Duty Unpaid).
    - A value limit applies for shipping to European countries. If the order subtotal (or precisely the total of the prices of the products included in it) exceeds 150 EUR, ECMS is not available for the order, and EMS must be selected as the shipping option.
     
    If you have inquiries regarding their service, please contact the ECMS Support Center.

Shipping Cost

Shipping cost will vary depending on the weight of items, the shipping method, and the destination location.
For already released items, the shipping cost is usually available on the order form and on the order confirmation email.
For items with unknown weight (such as pre-order and some back-order items etc.),
shipping cost is finalized only after the item is stocked.
For details of shipping cost, please check shipping cost charts.

ETC.

We would like to hear from you!

We would be grateful if you could provide us with your opinion.Please do not hesitate to  contact us here.

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